Between you and me, I know that most people are just trying to do their job. Even telemarketers. But when I have personally picked up the phone and requested to not be called again---even calling the toll free number on my caller ID to have this done, even when I have been given the recorded option of pressing 2 to have this number removed from the calling list, then something is screwed in (pick your location) when I continue to receive calls from that organization.
This has been going on for about a month or so. Phone rings, I check caller ID. number appears, with "unknown caller" under it. So I usually let it go to the machine. But one day, knowing all the bills were caught up and that I am on the federal do not call list, I picked up just to see who had to get in touch with me so badly that they were calling at least twice a day. Notice I said at least.
It was Discover Business cards. Could they talk to ---- I still do not know to this day-- so I asked what this concerned and they asked, rather snottily, if there was someone here who could make financial decisions for this business. I told them this was not a business and she said she would call back another time, at which point I began the "please add this number to your do not call list" and she hung up. Pissed me off no end........That particular conversation was about 3 weeks or better ago.After I had played the press 2 game........
So I have consistently tried to get Discover to drop my number. Don't want the card, never wanted the card. Don't believe in credit cards---been there done that had the tshirt ripped off my back when behind on payments. Haven't had any card for years except debit from my bank account. Yeah I know they are handy, but that's the trouble, they are too handy for everything under the sun.
Yesterday morning it hit the fan. Phone rang midmorning, same number again. BTW it is 866-722-4215, if anyone is interested. I picked up, ready to do battle. Now I am already stressed over work, as well as other personal issues in the family--nothing major, just irritating. So not cooperating with me is not a good idea.
I got a real person on the line, and explained once again, this is not a business, never had anything to do with Discover card, never even applied for one, don't want one. Please take my number off your calling list. She demands my name and phone, which I question rather vigorously----after all, her computer is probably displaying that as we speak. Deciding cooperating to a point might get me what I want, I play along until she informs me that it will take up to 30 days before I stop receiving calls.
Ummm NO!!!! What part of do not call this number ever again do they not get? So I told her that was unacceptable, and that if I received one more call, I would contact my state attorney general. At which point, since she had already told me she had put my number on the do not call list, I hung up.
Went to work, came home about 10pm, noticed the number again on the caller ID. Now Ron does not ever pick up on unknowns unless he just wants to tell them to go to hell for the fun of it. But I was tired of this so I told him that if that number called again to feel free to pick it up and tell them to do whatever he felt like telling them to do. I can only imagine what he would say....LOL...
This morning while I was out replacing tires on my car, they called again. So I called the 866 number back and again tried to explain that I am on the federal do not call list and have never had any kind of a relationship with anything to do with Discover card, so each call they made to me was in violation of FTC rules. She said, NO WE ARE NOT. At which point I told her that I didn't care what she thought, I was tired of the phone calls, I considered them harassing, and would be contacting my attorney general. She said that it would not do me any good, as they were not in violation and the only way to get the calls to stop was for her to put me on their list. I told her I had just been thru that yesterday, yada yada yada. The process began again, and we had just gotten as far as my name when the power went out for a second here in the boondocks. Which of course ended the call, as I was on the cordless at the time. So I called back on the corded phone and got a very nice, patient lady who listened to me, went thru the process again, and then also directed me to Discover's main phone number to further facilitate the matter. I thanked her for being the only human, basically, although that wasn't how I phrased it, at that call center.
Then I called 1-800-DISCOVER. Lady immediately puts me thru to her supervisor, who explains yet again the 30 day thing. I very politely told him, not my problem. I am on the do not call list, etc etc. And that in this day and age of computer technology, I failed to see why they could not just bring up my number and slap a do not call note on it, or remove it entirely from their system. Isn't that what their IT dept is for? He was patient, I'll give him that, and I did not scream and yell, although the temptation was great, but he said that they have to print off pages and send them to various depts. Again, not my problem. Get it done. Do not call me again. Do you want the number of the harassing call center? I can happily supply it, as I have called it numerous times trying to take care of this.
I understand they have their policies and procedures. I understand there is a script they follow, etc. But when you are faced with an extremely irate person, who is not even your customer and never will be for any reason now, I mean, at least do something besides repeat the party line.
Oh yeah, and that number called again this afternoon. I picked up and said hello very sweetly---not a peep on the other end. Shellie was in the room or a word or two might have been said. I just hung it up, but I am tempted to put Shel on the phone and let them try to deal with her 6 yr old logic, or just to answer it and let it sit until they hang up.
Then there is also the attorney general's hotline-----and as I told the supervisor, it won't take me 30 days to file a complaint and have their lives made difficult by being investigated by this state.
Well off to make dinner.........
update, 6 pm........I contacted the FTC by phone and filed complaint and was also advised to file complaint online, which I have done. Guy at FTC call center scratching his head over why Discover thinks they are not in the wrong on this.........me too.......if anything is done, and I am notified of anything, I will update accordingly..........
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