Monday, December 11, 2006

update on Time Warner.....

Thanks Mike, for your comment---Dad said the same thing pretty much.

For anyone else out there who read the prior post, I had to call TW AGAIN on Saturday after I got home from the store. I decided to check and see if the channel had come on yet, and of course it hadn't. So I called yet again and asked what the deal was. The girl told me that yes a deal had been reached so I should have the channel. My reply was "well I don't and I want it fixed now." She said that they would put in a work order with the local office (this is a call center in Florida--ask me what that has to do with WV, and I know everything is going that direction). I told her that the guy the night before was supposed to have done that, and I wanted my station back on now, and how long was it going to take to get someone to take care of it. She said that once the order was put in it was up to the local office to do it. Again I asked her how long, and she said she didn't know. So I put it to her like this: I have been completely without this station since Thursday night. I have talked to 4 different people since Thursday night at that call center and have been given 4 different answers. I pay $50 plus dollars a month for their crappy cable and service, and I demand that my station be back on my tv by end of that day or they were going to reduce my bill for my inconvenience. Even if I have to stage a fight all the way to the corporate office in NY NY. Ya dig? (to quote my husband when he is trying to get a point across to a dimwit.) Then I hung up.
2 hours later my station was back on.
Sometimes it pays to get pissed, doesn't it?
HEE HEE.

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